Contact DSW Customer Service
DSW Phone Numbers and Emails
Toll-Free Number:
-
(866) 379-7463
Discounts/ Rewards/ Cashback:
-
(888) 895-2504Balance Inquiries
Jobs/ Career:
-
(888) 874-6326Designer Brands Inc.
-
(334) 270-7967
DSW Emails:
Customer Service
Media
dswtalentacquisition@dswinc.com
Designer Brands Inc.
Contact Information
DSW Website:
DSW Help Center:
Corporate Office Address:
Designer Brands Inc. (DSW Inc.)
810 DSW Drive
Columbus,
Ohio
43219
United States
Other Info (opening hours):
Designer Brands (Canada)
(The Shoe Company/Shoe Warehouse)
44 Kodiak Crescent
Toronto, ON M3J 3G5
Canada
How Good is DSW's Customer Service?
Summary of DSW Customer Service Calls
1.3K
TOTAL
CALLS
CALLS
04:02
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DSW?
Shipping and Delivery Question:
- “Package delivery”
- “Didn't get what I was promised in order”
- “Haven't received my package”
Request for Information Question:
- “I'm trying to found out about my order”
- “Checking item”
- “Talk about an online order”
Return/ Replace Question:
- “Returned product”
- “Exchange”
- “Return/exchanges”
Payments and Charges Question:
- “My discounts aren't going through.”
- “Discount”
- “Charged twice”
Refund Question:
- “Refund”
- “Refund on boots never recieved”
- “No refund”
Product/ Service Question:
- “VIP Access”
- “Defective product”
- “I'm trying to order a pair of shoes and it keeps telling me to type in phone nunber which I have”
Account Question:
- “Am still waiting for shoes ordered on 2/14/24, but my account doesn't show it in transit”
- “I just made an order I forgot to put the code WEEKENDER FOR FREE BAG”
- “To change my password”
Activation/ Cancellation Question:
- “To cancel the order”
- “To unsubscribe”
- “I want to cancel my order”
Cards Question:
- “Want to order shoes, have a 35% off card that started 11/27/2023 and offer ofb4pc free gift. When ready to ck out and enter code says % off has expired. Can you call me and walk me through this transaction?”
- “Gift card problems yes”
- “Card balance”
Staff Question:
- “Customer service doesn't answer”
- “Extremely unsatisfactory service from manager Lorena”
- Customer service complaint
Website/ Application Question:
- “Verify a website”
- “Application”
- “Trying to order online with coupon”
Employment Question:
- “Payroll”
- “I need a job”
- “Payroll issues with adp app”
Other Question:
- “Erroneously advertising”
- “Trying to order on line”
- “Free perk”
Compare DSW To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
DSW