DSW Phone Numbers and Emails

Toll-Free Number:

  • (866) 379-7463
Send Message

Discounts/ Rewards/ Cashback:

  • (888) 895-2504
    Balance Inquiries

Jobs/ Career:

  • (888) 874-6326
    Designer Brands Inc.
  • (334) 270-7967

DSW Emails:

Customer Service
Media
dswtalentacquisition@dswinc.com
Designer Brands Inc.
Is this your business?

How to Contact?

Most Popular Number:

(866) 379-7463
Total calls: 1 196 Issues resolved: 52 Last call: Mar 22, 2024

What Is the DSW Customer Service Phone Number?

DSW offers multiple DSW customer service numbers to cater to diverse user needs. Call DSW customer service using their toll-free helpline at 1-866-379-7463 for general inquiries and assistance. Similarly, if your questions are specifically regarding discount rewards or if you wish to check your cashback balance, contact DSW at 1-888-895-2504. Additionally, if you are interested in exploring career opportunities at DSW or its parent company, Designer Brands Inc., please use the DSW corporate phone number, 1-888-874-6326. These DSW contact options ensure that DSW customers receive the support they need at any time, whether it is related to their shopping experience, rewards, or career interests. You can contact the customer service team at DSW during specific DSW customer service hours, which on weekdays is from 7 AM to 10 PM ET, Saturday from 10 AM to 10 PM ET, and Saturday between 12 PM and 9 PM ET.

What Is the DSW Corporate Office Address?

The corporate headquarters of Designer Brands Inc., commonly known as DSW Inc., is situated at 810 DSW Drive, Columbus, Ohio 43219, in the United States. The DSW corporate office address is the central hub where critical decisions related to the DSW, as a company, are made and it also serves as the core location for addressing various customer service issues. It is the central hub where strategies for retail, marketing, merchandise, and finances are meticulously crafted. You can send your issues as written correspondence to the given DS W corporate office address, which will be reviewed and then responded to with a possible solution.

How Do I Contact DSW Support via Email Address?

You can contact DSW support via email using the address customerservice@dsw.com. This DSW customer service email channel facilitates communication on various topics, such as inquiries related to shipping and returns, DSW rewards programs, and questions about orders and promotions. Also, it serves as a platform for sharing feedback or addressing any concerns or complaints you might have. The DSW customer service email address offers a convenient and effective way to connect with the DSW customer care team, ensuring that your inquiries are resolved, and any problems you encounter are handled promptly and enhance your overall experience.

Can I Contact DSW Customer Care via Live Chat?

DSW offers the option to get in touch with their customer support team via the DSW live chat as well. In order to initiate a live chat session, you can visit the DSW website and navigate to the "Contact Us" section. On the right-hand side of the screen, find the live chat option - clicking on it and being redirected to a new page where you will be greeted by DSW's Shoe Lover-Virtual assistant. You will then be prompted to enter your name and the phone number associated with your VIP account or online order. After providing this information, you can access the DSW live chat agent, who can promptly address your inquiries or concerns. The DSW customer service chat feature is a real-time way to connect with the DSW team.

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Contact Information

DSW Website:

DSW Help Center:

Corporate Office Address:

Designer Brands Inc. (DSW Inc.)
810 DSW Drive
Columbus, Ohio 43219
United States

Other Info (opening hours):

Designer Brands (Canada)

(The Shoe Company/Shoe Warehouse)

44 Kodiak Crescent

Toronto, ON M3J 3G5

Canada

More contact details

DSW Customer Service Reviews

1.8 / 5
Poor
Sumiko Rtv
Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Horrible customer service poor bedside manners placed a order on 11/28/2023 today is 12/11/2023 still have not received my order call customer service couldn't understand the representative broken English loud background still didn't get my issue resolved concerning my order I will never do business with this company again!

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Paul H 1079
Prompt customer service, but a mixed bag of responses!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later!

Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact.

I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.

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How Good is DSW's Customer Service?

Leydi Uxa
Leydi Uxa
Feels Satisfied | Jun 30, 2023

DSW went above and beyond to address my concern.

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Beatris Slj
Beatris Slj
Feels Disappointed | Jun 06, 2023

I love DSW, but am frustrated with an online order that has not come in to the store for pickup. I could only get an automated voice through customer service so no one could answer or look into what was holding up the order. All I was told is that it is still being processed. Taking about 2 weeks at this point!

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Montrail Fny
Montrail Fny
Feels Disappointed | May 30, 2023

Very poor!

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Kayleah Lfr
Kayleah Lfr
Feels Satisfied | Apr 18, 2023

The representative was very helpful and I was very satisfied with the results.

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Chenille Scg
Chenille Scg
Feels Satisfied | Apr 07, 2023

Very pleasant

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Mary M Mez
Mary M Mez
Feels Satisfied | Apr 06, 2023

Easy communication solved issue quickly. Very polite and respectful.

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Summary of DSW Customer Service Calls

1.3K TOTAL
CALLS
04:02 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DSW?

Shipping and Delivery Question:

  • “Package delivery”
  • “Didn't get what I was promised in order”
  • “Haven't received my package”

Request for Information Question:

  • “I'm trying to found out about my order”
  • “Checking item”
  • “Talk about an online order”

Return/ Replace Question:

  • “Returned product”
  • “Exchange”
  • “Return/exchanges”

Payments and Charges Question:

  • “My discounts aren't going through.”
  • “Discount”
  • “Charged twice”

Refund Question:

  • “Refund”
  • “Refund on boots never recieved”
  • “No refund”

Product/ Service Question:

  • “VIP Access”
  • “Defective product”
  • “I'm trying to order a pair of shoes and it keeps telling me to type in phone nunber which I have”

Account Question:

  • “Am still waiting for shoes ordered on 2/14/24, but my account doesn't show it in transit”
  • “I just made an order I forgot to put the code WEEKENDER FOR FREE BAG”
  • “To change my password”

Activation/ Cancellation Question:

  • “To cancel the order”
  • “To unsubscribe”
  • “I want to cancel my order”

Cards Question:

  • “Want to order shoes, have a 35% off card that started 11/27/2023 and offer ofb4pc free gift. When ready to ck out and enter code says % off has expired. Can you call me and walk me through this transaction?”
  • “Gift card problems yes”
  • “Card balance”

Staff Question:

  • “Customer service doesn't answer”
  • “Extremely unsatisfactory service from manager Lorena”
  • Customer service complaint

Website/ Application Question:

  • “Verify a website”
  • “Application”
  • “Trying to order online with coupon”

Employment Question:

  • “Payroll”
  • “I need a job”
  • “Payroll issues with adp app”

Other Question:

  • “Erroneously advertising”
  • “Trying to order on line”
  • “Free perk”

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