Not resolved
3.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Tried to place an online shoe order & use a coupon, but forgot my password! I requested a temporary password & NEVER received it!

Tried to chat with a customer service rep & kept getting message session has ended! I tried calling earlier today & it said the wait was 79 minutes. So I left my phone number for a call back & no one called! I called later in the afternoon & am getting the same message 79 minute wait!!!

I was going to purchase as a guest, but it would not accept my coupon code so I was back to logging in which I couldn’t do because of my forgotten password! I decided to call & stay on hold to speak to a rep. I was on phone for at LEAST an hour.

She placed order for me, but was not able to assist me with my password issue! THIS IS LOUSY CUSTOMER SERVICE!!!

Product or Service Mentioned: Dsw Account.

Reason of review: Poor customer service.

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