Tried to place an online shoe order & use a coupon, but forgot my password!I requested a temporary password & NEVER received it!
Tried to chat with a customer service rep & kept getting message session has ended! I tried calling earlier today & it said the wait was 79 minutes. So I left my phone number for a call back & no one called! I called later in the afternoon & am getting the same message 79 minute wait!!!
I was going to purchase as a guest, but it would not accept my coupon code so I was back to logging in which I couldn’t do because of my forgotten password! I decided to call & stay on hold to speak to a rep. I was on phone for at LEAST an hour.
She placed order for me, but was not able to assist me with my password issue!THIS IS LOUSY CUSTOMER SERVICE!!!
Review about: Dsw Account.
Reason of review: Poor customer service.