DSW Reviews

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DIDN'T GET WHAT I PAID FOR

DSW - DIDN'T GET WHAT I PAID FOR
Hi, I purchased two pair of Koolaburra by UGG Victoria Mini Boots sizes 3 and 5 from you all online, order number# 385740**** FED Ex tracking #612909****042040**** I spoke to someone because I wanted my shoes to be shipped to my home address in Montgomery, AL, I get the message stating that my shoes will be available to me on the 8th ONLY to find out that you all shipped my shoes to someone name Gisele at 6507 Grassy Knoll Ln Raleigh, NC a state I am nowhere in nor do I know that person. I live in Montgomery, AL so I am confused as to how you all managed to confuse Alabama with North Carolina?? I was talking to someone live chat but they ended the chat on me, I want my shoes or either a full refund.
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ID
#2323855 Review #2323855 is a subjective opinion of poster.
Pros
  • Usua
Cons
  • Poor customer service
  • Sent item to an address in another state
  • Being on hold for over an hour
Loss
$90
Preferred solution
Full refund
New Reviewer

You charged me twice

Charged twice for one item charged twice for one item need to have a corrected some of my account for one item twice $52.
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ID
#2695404 Review #2695404 is a subjective opinion of poster.
Loss
$52
Preferred solution
One of the charges taken off my account

Racism

I just feel that my daughter was targeted for such a harsh status as thievery. I've watch how the manager treats the Black people versus the white. And how they follow the blacks through the store. My daughter was placed there for Face. To put a black girl in the store. And a mistake which the manager should have caught gets my 16 yr old which had only been employed for two months. Gets fired for stealing points. And the fact that she has that on her name to further blemish her chances of gaining employment with another company as a cashier. Was and is totally wrong. The whole situation was wrong. This company and this store is not for my community I
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ID
#2642011 Review #2642011 is a subjective opinion of poster.
Location
Highland Park, Michigan
Preferred solution
Let the company propose a solution
New Reviewer

Threatened to have me arrested for calling store

Refund on two pair of shoes 480017**** /128.00$ never came into bank. No one wants to take responsibilty. Told me would have me arrested if kept calling store. Told me to go to civil court.Told me to just forget about it. Nasty, hateful arrogant attitudes.noDo

User's recommendation: Stay away from DSW. They are closing for good.

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ID
#2588018 Review #2588018 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Bad customer service
  • Extremely poor customer service
  • You should let managers be able to do refunds on registers
Loss
$128
Preferred solution
Full refund
New Reviewer

Dissatisfied

I live in Crestholme, Waterfall area on the Western side of Durban. My garbage collection days are on a Tuesday. My garbage bags were ignore and not collected today and I can only assume that because my garbage was in the C through municipalty bags and not the black bags mine was left on the *** and not remove a susuall.
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ID
#2569809 Review #2569809 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Preferred solution
Deliver product or service ordered
New Reviewer

Complaint

Your employee refused to return a pair of crocs that were bought 2 days ago. I have the receipt. They were worn in the house only. They caused blisters

User's recommendation: Do not shop at DSW.

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1 comment
#2019284

same thing happened to me

ID
#2548433 Review #2548433 is a subjective opinion of poster.
Location
Norwood, Massachusetts
Service
Dsw Manager
Cons
  • Bad customer service
  • Return policy
Loss
$60
Preferred solution
Full refund
New Reviewer
I brought a friend to DSW in Saugus, Ma. As she was paying for her shoes, I blew my nose. Before I could reach into my bag to get my hand sanitizer, the girl that was waiting on my friend, ran over to me and stuck a bottle of sanitizer in my face. First off, I've...
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1 comment
#1999110

Get over yourself pig

ID
#2486118 Review #2486118 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer
DSW - I received shoes that i didnt order but paid for and cheaply made shoes
DSW - I received shoes that i didnt order but paid for and cheaply made shoes
My first problem was i ordered adidas tr running shoes they sent me a size 7 twice and blamed me for the size mix up when i placed the order on the phone with them and when i did finally get the 5 in a half they are still way to big and cheaply maid i also purchesed a...
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ID
#2455362 Review #2455362 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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Verified Reviewer
New Reviewer

Missing package

DSW - Missing package
DSW - Missing package
Update by user Apr 09, 2021

It’s not resolved ‼️‼️‼️I’ve been trying to tell you !I still have no sneakers it went to the wrong unit

Update by user Apr 07, 2021

Still didn’t get resolved, I’m giving up

Original review posted by user Mar 08, 2021
I finally received the package and the box was broken and it looked like it was a used and returned item
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ID
#2449313 Review #2449313 is a subjective opinion of poster.
Location
West Haven, Connecticut
New Reviewer

Dissastisfied

I ordered two pair of shoes for my grandson a week and a half ago. They were shipped on the next day and I still have not received them.

User's recommendation: Avoid ordering from this company online.

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ID
#2449293 Review #2449293 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
2/26/21 I confirmed to all the COVID protocol set in place by the store . Store is located in College Station Tx. Im elderly and recovering from foot surgery. I went in to purchase comfy shoes for my recovering foot. I chose 5 pair . I couldnt carry them to the...
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ID
#2436591 Review #2436591 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Let the company propose a solution

Missing boots

They sent boots that were size 8 and I ordered my mom size 10. When I called they said return the boots and we will send the right size so weeks went by and still no boots so I called again and the guy said all they had were gold boots in size 10 and I ordered black. I said gold is better than nothing because the winter is half over and my mom needed boots. Mom finally got the gold boots but obviously she said she would prefer black

User's recommendation: Check size and color.

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ID
#2400734 Review #2400734 is a subjective opinion of poster.
Pros
  • Decent prices good quality shoes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Report problem

At DSW in Livingston NJ an associate name Sade was very rude and nasty, she acted like she didn't want to help, so I left the store.

User's recommendation: No, I don’t recommend going to DSW in Livingston NJ.

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ID
#2391977 Review #2391977 is a subjective opinion of poster.
Location
Livingston, New Jersey
Cons
  • No response to help needed
Preferred solution
Apology

Had a question

Just had a basic question and it was answered and handled immediately
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ID
#2388245 Review #2388245 is a subjective opinion of poster.
Location
Erie, Pennsylvania

Possible return

The young lady who assisted me was lovely. She was knowledgeable, courteous, pleasant and informative. I had no problem with her or anyone. I wore my sneakers once outside and got a blister. I waited a week and when I tried to wear them again on our treadmill, the shoe still hurt my heel. The representative explained that she could not issue a refund but suggested that my local DSW might be able to help. I wasn't in the least angry, just a bit disappointed with the policy. I will call my nearby DSW and see what they say. I just don't want to enter any stores because of COVID and I'm hoping they might come out to the curb. Thank you.
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ID
#2387621 Review #2387621 is a subjective opinion of poster.
Location
Potomac, Maryland

Just needed a receipt from a while back

They took care of it immediately. Very please

User's recommendation: Highly recommend.

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ID
#2383209 Review #2383209 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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