DSW
DSW Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DSW has 2.6 star rating based on 153 customer reviews. Consumers are mostly neutral.
75% of users would likely recommend DSW to a friend or colleague.
- Rating Distribution
Pros: Usually good, Decent prices good quality shoes, Usually great.
Cons: Poor customer service, Bad customer service, Being on hold for over an hour.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DSW has 2.6 star rating based on 153 customer reviews. Consumers are mostly neutral.
75% of users would likely recommend DSW to a friend or colleague.
- Rating Distribution
Pros: Usually good, Decent prices good quality shoes, Usually great.
Cons: Poor customer service, Bad customer service, Being on hold for over an hour.Recent recommendations regarding this business are as follows: "Alls well that ends well-positive", "Don’t shop here,vote with your dollars.", "Be weary of DSW return policies - even when their products (defective or otherwise) damage within a fairly short time frame, DSW will be anything but accommodating. They may initially seem like they want to help you, but in the end, you may be disappointed. Any empathy or understanding on their part is all a facade. Shoes should last longer than four months, especially when they cost $60.00. Take your business elsewhere.", "Don't order if you might need to return the item.", "Speak to someone you can understand".
Most users ask DSW for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Erroneously advertised according to your 2 previous representatives
- Received what was advertised price wise
- No further complaints-vincent was helpful
User's recommendation: Alls well that ends well-positive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrompt customer service, but a mixed bag of responses!
I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later!
Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact.
I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.
- Prompt response from customer service
- Multiple answers
- Shoes are not durable
- Not interested in pleasing the customer
User's recommendation: Be weary of DSW return policies - even when their products (defective or otherwise) damage within a fairly short time frame, DSW will be anything but accommodating. They may initially seem like they want to help you, but in the end, you may be disappointed. Any empathy or understanding on their part is all a facade. Shoes should last longer than four months, especially when they cost $60.00. Take your business elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Wilmington, DelawareInaccurate pricing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNiurka101
Took care of my concerns.
Happy with customer service and purchase.
Poor exchange policy.
User's recommendation: Don’t shop here,vote with your dollars.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gibsonia, PennsylvaniaPoor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned an order, did not receive a refund.
Company fixed the issue and I have been provided with apology. I had initially disputed the charge with my credit card company, DSW told the credit card company that I had not returned the shoes, and I still had them in my possession, the credit card company had credited the charge, then reversed the credit, so I faxed (no email address was provided) all my documentation to the credit card company, and they issued another credit. I will not be doing business with DSW again.
- Lack of competent customer service
Preferred solution: Full refund
User's recommendation: Don't order if you might need to return the item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged twice
Preferred solution: Full refund
Customer Service thru email is ineffective & gives you the run around
Ordered shoes for my daughter's homecoming the third week of Sept. Shipping to the store was supposed to be before Oct 1.
They were running late and then they didn't arrive by the date of my event. I emailed customer service saying I didn't need them anymore and could we cancel the order. They said they submitted the request and I would be refunded in 3-5 days. It never happened.
Contacted them 2 more times. Same thing happened two more times. Called the store, they cancelled the order for me. That was 3 days ago.
The charge that was pending has now POSTED. I emailed again today, same runaround they told me 3 weeks ago. Oh and they round robin the emails. So when I reached out today, Carl was the first agent to respond.
I followed up with questions, now someone named Mai responded. Their customer service team and processes suck.
I won't shop there again based on this issue. I'd rather spend my money with a company that values it's customers & their experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipment was sent to wrong address
Preferred solution: Deliver product or service ordered
User's recommendation: Check emails carefully when you order online.
Trying to order shoes
User's recommendation: Speak to someone you can understand
Wanted valid exchange
No me an llegado mis zapatos
User's recommendation: 6
I did not receive a pair of shoes I ordered
User's recommendation: Keep up on your order as soon as you receive one pair & not the other & maybe you could rectify
About
DSW is recognized as designer shoes warehouse. The company has a wide social presence and is represented in major social networks. The shoes represented are categorized amon men, women and kids footwear. Besides, there are athletic models and handbags which are available on the official site along with the major assortment. The brands list includes dozens of representatives, beginning from Anne Michelle and finishing with Yellow Box. The clients are offered to collect rewards and get discounts on their purchases. Main clearances are regularly published by DSW in the online regime. Customer Service is available all the time in the form of feedback application.
DSW is ranked 473 out of 4781 in Footwear and Clothing category
USA
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