Most helpful review
New Reviewer

The worst service I’ve ever had!!

DSW - The worst service I’ve ever had!!
DSW - The worst service I’ve ever had!!
DSW store in Austin, Texas at Shoppe at Arbor Walk, Sunday 9/7/22 - My daughter and I waited in line for 30 minutes while only 1 person was at the cash register. The line reached across the store ( photos attached). Two ladies just standing behind counter, one on cell phone from time to time. This is not the first time but it was the worst in terms of service!!

User's recommendation: Don’t shop at this store.

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ID
#3837507 Review #3837507 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Worst customer service

Dsw sent me the wrong shoes and they doesn't do anything to fix the problem. Please continue to post any negative experiences you may have against the company. Terrible customer service

User's recommendation: DON'T BUY ANYTHING FROM DSW.

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ID
#3988421 Review #3988421 is a subjective opinion of poster.
Cons
  • Terrible customer service
Loss
$500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund

- order 619027**** I received a refund for $101.63 instead of $ 171.17 Please refund me with the difference Thank you
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ID
#3855456 Review #3855456 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Horrible service - associates just standing around

DSW - Horrible service - associates just standing around
DSW - Horrible service - associates just standing around
Sunday - 8/7/22 - waited 30 minutes in line to check out. Only one person at a cash register while others stood around doing nothing. As someone who is handicapped, this was an unacceptable wait!

User's recommendation: Don’t shop at this store!

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ID
#3837525 Review #3837525 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Unable to get ahold of someone
  • Poor customer service
  • Bad customer service
Preferred solution
Let the company propose a solution
New Reviewer

Returned product

I return some shoes to the store you gave me a credit it never went in my account my bank said that was an error on your part something about 000 I need that money credit back to my account $74.19cent

User's recommendation: Continue check your bank to make sure your money is in there.

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ID
#3759798 Review #3759798 is a subjective opinion of poster.
Location
Norfolk, Virginia

Poor Customer Service

I have had a very difficult time receiving my refund for a returned item. Customer service has not returned my messages.

User's recommendation: Poor customer care.

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ID
#3677176 Review #3677176 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

No answer

The dsw store still has a cooler bag but the offer endedMay 8 but the store says they can't goner it because the offer is over. Is that your policy?
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ID
#3599965 Review #3599965 is a subjective opinion of poster.
Location
Mchenry, Illinois
Preferred solution
Let the company propose a solution

My order was cancelled

Im not sure pissed is the correct word to use. My order in transit was cancelled. I still dont understand why
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ID
#3596295 Review #3596295 is a subjective opinion of poster.
Location
Oak Creek, Wisconsin

Trying to order for over 3 days for the free cooler bag with purchase.when I finally got a person to take my order the cooler bags were gone! I didn't order st that time i

Could not place an order for over 3 days for free cooler bag. When I finally got a person to take my order too late cooler bag was gone. I was so disappointed I didn't place an order. MY ORDER WS WELL OVER THE MINIMUM!!!
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ID
#3594148 Review #3594148 is a subjective opinion of poster.
Location
Cleveland, Ohio

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Verified Reviewer
New Reviewer

I spent oer 2 hrs on my day off trying to order shoes online! Finally, I called a DSW store, asked if he would please help me place an order? He rather curtly told me he can'tEarlier today, I took a c

Have no clue why I was not able to complete my "reason for review". I took cab to the DSW to pick my sandals up, they had sent the wrong sandals. The correct packing slip but NOT my order. She called them, told them they sent the wrong shoes & would they send my...
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ID
#3593944 Review #3593944 is a subjective opinion of poster.
Pros
  • Nice variety and good sales
Cons
  • Bad customer service
Loss
$17
Preferred solution
A formal apology along with the $12- taxicab service. I live on a fixed income & like most people, I need to watch every penny. Just to pick up the wrong shoes, A proper price reduction I feel is only fair.

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Verified Reviewer
New Reviewer

Sucked in on coupon offer

As a VIP member receive coupons occasionally from DSW . Accept this time coupon was to good to be true. Offer: $30 off $49 purchase or more Turns out the item selected was $64. Im thinking , right on! About 1/2 off right? NOPE! Clerk says; we have a special exclusion list we keep behind the desk. Your shoes are not eligible for this coupon. WHAT A FLIPPIN JOKE!!!! And the coupon has nothing on it , even in the small print that says otherwise. I HATE YOU DSW , IM GONNA TELL EVERYONE ABOUT THIS !
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ID
#3455663 Review #3455663 is a subjective opinion of poster.
Location
Gilbert, Arizona
Preferred solution
Let the company propose a solution

$30 off coupon

DSW mailed me a $30 off coupon! Valid March 24-May8 to be used on purchased over $49. I tried to order Brooks ghost sneakers but was told by your customer line that the coupon excludes Brooks.! It doesn't say on back of card what is excluded! So how many brands are excluded.? Sorry I don't want boots for spring-summer! And then online it said someone else used my coupon. Hahaha I haven't used this yet because I just got it in the mail. What's the problem here?

User's recommendation: Don't believe that dollar off coupon, it's only on certain shoes and probably winter shoes or boots , not on anything in season!

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ID
#3448157 Review #3448157 is a subjective opinion of poster.
Location
Frederick, Maryland

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Verified Reviewer
New Reviewer

Sub-prime Customer Service

DSW - Sub-prime Customer Service
I made a purchase partially online and in store because I saw that it came with a free weekender bag with a purchase of $49.99. The day after I placed this order I received an email that my order had shipped, this being the 14th of March. I then informed two other...
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ID
#3417148 Review #3417148 is a subjective opinion of poster.
Pros
  • Decent prices good quality shoes
  • Good quality shoes
Cons
  • Bad customer service
  • Shipping time
Preferred solution
A bag should have been offered that’s equivalent to the promotional bag that was offered - not a $25 credit. Whatever the bag is worth that’s the amount that I should have been offered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pension fund

I Mark Venketsamy, son of Mr m Venketsamy, he was a former employee at dsw, would like to know if there are any funds available to him
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ID
#3387511 Review #3387511 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal
Preferred solution
Inquiry
New Reviewer

Emma at Southfield store on Telegraph and 12mile Rd.

Why is it at DSW stores they have someone to follow some people and the ones that are stealing they don't it happen at telegraph and 12 mile and happen 3 times at Madison height they even called the police when it was pointed out to them even tho it was no foul language or anything the other lady's decided not to buy anything like us because they knowous the same this time I won't go back to any DSW yours truly S.H.

User's recommendation: If you are BLACK DON'T Go To DSW.

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ID
#3369905 Review #3369905 is a subjective opinion of poster.
Location
Oak Park, Michigan
Preferred solution
Let the company propose a solution

Problem with a return

DSW - Problem with a return
I bought boots using Klarna. I returned them because of size and DSW never told Klarna. Im still being charged. I opted for a call back from customer service and never heard back. Never buying from them again!

User's recommendation: Horrible.

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ID
#3286266 Review #3286266 is a subjective opinion of poster.
Location
Tobyhanna, Pennsylvania

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