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DSW - Received the wrong item

I ordered the Franco Sarto Emory Boot that my wife wanted for her birthday but instead I received another boot style all together. This is very frustrating because I had ordered the last item in that style.
3.0
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Location
Price Affordability
Website
#1436576
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DSW - Shoe material looks different

The pictures makes the shoe look like genuine leather but once I received it it does not look the same
Product
#1426755
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Ordered a pair of Sperry duck boots on 11/26 which was suppose to come with a free backpack. Called customer service on 12/10 and the lady said the boots were cancelled. Customer service was very friendly. Never received an email regarding the boots were cancelled. I...
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I liked
  • Customer service
#1419689
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I placed an order on August 30th for Slippers. I still HAVE NOT RECEIVED MY ORDER. ORDER # is. 2600613218. ITEM # 039161711852 I have called Customer Service several times, but I can not get to SPEAK TO A PERSON. AT. ALL. I have tried tracking this package with FED EX...
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#1354833
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DSW - About my refund

Had me on hold too long omg!!!
#1353005
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DSW - Brought out DIRTY shoe from back

The manager in orland park was not nice and had no sense of engency she brought out a dusty shoe and hand it to the cashier on 8-30 18 @2:15 to 3:00 The shoe was a display last one...she was on duty not good customer service... need more training...she should have wipe the boot off before bringing it out to a customer
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1343142
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I ordered a pair of shoes through the DSW website. The shipping time was longer than expected and when they finally showed I was horribly disappointed. The box itself was banged to bits and I opened the box to find 2 shoes thrown in (no internal packaging- just 2 shoes...
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#1323960
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Apparently if you pay with Paypal when ordering online - DSW will not exchange your shoes even though they had my money and we only wanted a different size. I called customer service and the first rep I spoke with could not clearly articulate a reason for this. So I...
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Anonymous
Sweet Shopper123

Hello! I find that comment pretty offensive. Dsw is based in Columbus,OH for the call center. So to assume that was very ignorant. Shaking my head

1.7
#1310036
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I tried to contact by phone and by email but no one help, no reply at all. It said the wait time are 97 minutes??? and automatically hung up on me. I want to know what's kind of services of this company? No help??? Even email, no reply? How can I contact them? Please...
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#1300974
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Contact DSW

Mailing Address:
DSW Inc., Deputy General Counsel
810 DSW Drive
Columbus, Ohio 43219
United States
Phone:
(866) 379-7463
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This is the second time, I added their “free tote” to my bag and it didn’t ship with my shoes. The first time, I tried to call but after waiting on hold for 56 minutes only to get disconnected. I decided to send them an email. They say they respond within 24-48...
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Anonymous
Sweet Shopper 123

Hello. When you add the gift with purchase. You have to actually add the item and then apply the code. Stop just reading FREE and rushing instead of reading and screaming at t...

1.8
#1298019
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